IT Support Specialist I

Position Description
The primary purpose of the IT Support Specialist I is to provide high quality information technology services at Hopkinsville Community College campuses.
 
Major Responsibilities/Duties
Provide desktop, phone and software support to faculty, staff, and guests. Maintain and repair computer hardware, peripheral, multimedia, and software. Assist with equipment installations, inventory, and documentation.

1. Provide timely support to end users contacting the IT Help Desk. Typical support issues include network access and network-based user resources. Provide user account support including password changes and Multi Factor Authentication setup and troubleshooting.
2. Troubleshoot and repair hardware including computers, peripherals, projectors and printers.
3. Perform installation, troubleshooting, maintenance, and upgrades for local, network or internet-based software. Utilize System Center Configuration Manager (SCCM) to push upgrades and software over the network. Attend monthly SCCM meetings.
4. Provide audio-video support for campus events, including any needed setups.
5. Other duties as assigned by supervisor.

1. Bachelor degree (Information Technology or related field), and two years related work experience, or equivalent.
2. A+ certification, Cisco experience, Active Directory knowledge desired.
3. Excellent organization, communication, and customer service skills.
4. Ability to communicate with variety of employees and students and be able to work as a viable team member in an enterprise network environment.
5. Be able to lift 25 pounds, climb ladders, and work in confined spaces.